Privacy Policy

1. Information We Collect

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey, fill out a form, or when you interact with our DXF Layout Software (including 3D models and layout configurations you upload or save).

• Personal Info: Name, email address, mailing address, billing address, phone number, and payment information (processed securely through third-party providers like Stripe).
• Software Data: The layout configs and STEP files you parse or upload into our App. We do not use your proprietary part files for anything other than generating your specific DXF exports.
• Analytics: Usage data, IP address, device type, browser type, and interaction metrics on our website.

2. How We Use Your Information

Any of the information we collect from you may be used in the following ways:

• To perfectly process your transactions and ship your hardware kits.
• To associate your software passkey with your account.
• To personalize your experience and improve customer service.
• To send periodic emails regarding order updates, new products, and software feature releases.
• To administer site features like the Configurator tool and improve our web applications.

3. Information Protection & Security

We implement a variety of rigorous security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. We do not store your full credit card information on our servers.

4. Do We Use Cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information (like saving your shopping cart or authenticated software session).

5. Do We Disclose Information to Outside Parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.