Refund policy

It activates and runs on your machine or you get your money back — 7 days to report it. A change of mind is not a refund.

That is the whole policy. The rest of this page is the detail of how it works, written down so nothing rides on anyone's memory.

A perpetual licence for Tube Shop — $3,995.00, one time. Your licence key is issued the moment the payment clears: it is emailed to the address you bought under and shown on the licence pickup page your checkout lands on. The key is bound to that email and does not expire.

Perpetual means what it says. Maintenance lapsing does not turn the software off, and neither does anything we do or stop doing — the version you have keeps running, and your geometry leaves in STEP, IGES and DXF whenever you want it out.

What this software produces is files you keep — cut lists, bend sheets, G-code, DXF, STEP. A refund can deactivate a licence key. It cannot return the files the licence already exported, and for some shops one project's files are most of what a licence is worth. A change-your-mind window on a product like that is not a refund policy, it is a rental we did not agree to.

So the evaluation happens before the purchase, not after. Anything you need to know before you pay, kelly@apexdesign.store will answer. What you will not get from us is a refund because the shop got quiet or another tool came along.

Where the law of your place of purchase grants rights beyond this policy, those rights stand — nothing here waives them.

• Covered. The key will not activate. The add-in will not load in your Fusion 360. A fault that stops the software doing its job and that we cannot fix working with you.
• Not covered. Changed your mind. Bought it for a project that fell through. Decided another tool suits you better. Those are real reasons — they are just not refunds here, for the reason in section 3.

Report it within 7 days of purchase. First we try to make it run — most activation and install problems are minutes of email. If we cannot make it run on your machine, you get the full charge back: the licence price and whatever tax Polar collected, through Polar, to the payment method that paid. The key deactivates with the refund.

The first 12 months of maintenance are included in the licence price, so the earliest possible renewal charge is a year after you buy. After that it is $500/yr, optional every year — and renewals are final:

• Cancel any time and no further renewal is charged. Cancelling never turns the software off — you keep the version you have, working. Maintenance is updates and new post-processors, not permission.
• A renewal that has already charged stands. Put the renewal date on the shop calendar the day you buy — cancelling works before the date, not after it.

1. 01Email kelly@apexdesign.store with the subject Will not run, or use the contact form, within 7 days of purchase.
2. 02Include the email address you bought under, your Windows version, and what happened — what you clicked, what you saw. A screenshot of the error is worth three paragraphs.
3. 03We reply within 2 business days and we work the problem with you. Most of these end with the software running.
4. 04If it will not run on your machine and we cannot fix that, the refund is issued through Polar to the payment method that paid. How long it takes to appear on your statement is your bank's timing, not ours.

A refund deactivates the key — the add-in stops accepting it. It is not a blacklist: buy again later and the new order issues a working licence. A partial refund agreed between us — a pricing mistake, a goodwill adjustment — does not touch the licence; only a full refund pulls the key.

If it will not run, email first — that is exactly what the refund covers, and asking is the whole process. A chargeback puts a bank between us and turns a five-minute fix into a month of paperwork for both of us.

This policy makes the questions you ask beforehand the ones that count.

Whether it fits your shop, your bender, your machine, your workflow — email kelly@apexdesign.store and you will get a straight answer about what it does and does not do, including “no, that is not what this is for.” We would rather lose a sale than argue about one.